This Privacy Policy belongs to QYVENZO COMMERCE LTD, a company with its registered place of business at 182-184 High Street North, East Ham, LONDON - E6 2JA, United Kingdom (GB). The developer of the website is a person named Qyvenzo, and this policy begins with a short introduction under that name before setting out, in full, the rules that govern personal information.
The words we, us and our refer in this document to QYVENZO COMMERCE LTD. The words you and your refer to the visitor, the customer, the merchant or the partner who reads this page. By continuing to use our website or our services, you agree to the practices described below.
This policy should be read together with our Terms of Service. Where the two documents speak about the same matter, the more specific statement controls. We encourage you to keep a copy of this policy for your own records.
Table of Contents
This Privacy Policy is divided into the sections listed below. Each section heading links to the matching part of the document so you can move quickly to the information most relevant to you.
If you are reading a printed copy of this document without the links, you may search for any heading by name within the page for your convenience.
1. Introduction to This Policy
QYVENZO COMMERCE LTD operates in the Computer Systems Design and Related Services industry, which sits within the Professional, Scientific and Technical Services sector, with an emphasis on Computer Integrated Systems Design. In plain words, we help merchants build and run the digital systems that sell goods, including Online Retail Platforms, Marketplace Integrations, Product Feed Systems, Customer CRM Setups, Marketing Automation and Sales Analytics.
Because these systems handle information about people, from names and emails to buying habits and preferences, we take the duty of care seriously. This policy is written in open language so that the person without a legal degree can still understand exactly what happens to personal information that touches QYVENZO COMMERCE LTD.
2. About QYVENZO COMMERCE LTD
QYVENZO COMMERCE LTD is the company responsible for privacy on this website and for the systems we design for clients. Our registered business address is 182-184 High Street North, East Ham, LONDON - E6 2JA, United Kingdom (GB). You may reach us on the telephone at +14066292741 or by email at reach@qyvenzo.hair.
The practice was founded and is led by a developer named Qyvenzo, whose name appears throughout the trade as the maker of the goods on this site. When this policy refers to the developer name Qyvenzo in its introduction, it means the person who had the original vision for the company and who still guards the standards set out here.
3. Information We Gather
The categories of information we may gather fall into a few broad families. Each family is described below so there is no mystery about the kinds of data that can come into our hands during the ordinary course of business.
Identity Information
This includes a name, a title, a company name, a position within a company and the names of people who authorise work on behalf of an organisation. We collect identity information when a client signs up, requests a survey or opens an account.
Contact Information
This includes an email address, a telephone number, a postal address and, where relevant, a billing address. Contact information is essential so that we can reply to enquiries and deliver the services described on our Services page.
Technical Information
When someone visits this website, standard records may be created. These records can include an internet protocol address, the type of browser, the type of device, the pages visited, the dates and times of visits and the website a visitor came from. Technical information helps us to keep the site secure and to understand which parts of the site are useful.
Financial Information
Payment details may be collected when a client orders a service. Depending on the payment method, this could include a billing name, a billing address and a partial or masked reference to a card or account. We do not store full card numbers on our own systems when a trusted payment provider is used.
Enquiry and Service Information
This includes the contents of messages sent through our contact form, the contents of emails, notes from telephone conversations and records of the work carried out. This category also includes project files, configuration choices and records of changes made to client systems.
Marketplace and Analytics Data
When we build Marketing Automation or Sales Analytics for a client, the client systems may pass to us information about orders, customers and campaign results. We treat such information as confidential to the client and use it only to perform the agreed work, subject to the agreements we hold with that client.
4. How Personal Information Is Collected
Information can arrive at QYVENZO COMMERCE LTD through several routes. Understanding the routes helps you to know when a flow of personal information is beginning and where it will end up.
Direct Enquiries
The most common route is a direct message. You send us an email, you complete the contact form on our Contact page, or you telephone the number +14066292741. Whatever you choose to tell us in that first contact becomes information we hold, and the policy in this document applies to it at once.
Booking and Survey
When you ask for the free survey described on our services, we may gather the names, addresses and details of the business so the survey can be prepared properly before the conversation takes place.
Client Systems and Integrations
When we are engaged to build an Online Retail Platform or a Marketplace Integration, we may need to connect to systems that already belong to you or to your service providers. In doing so, our own records may include copies of configuration data and, on occasion, limited customer information needed to test the flow of orders and stock.
Automatic Website Records
As you browse this website, technical records such as the internet protocol address and the pages visited may be created automatically by the software that serves the site. These records are described in fuller detail in the cookie section below.
5. How We Use the Information
We use personal information for clear and limited purposes, and we never reuse that information for a reason that a reasonable person would not expect. The purposes are set out here.
- To reply to enquiries and to answer questions about our services.
- To prepare surveys, proposals and quotations for new work.
- To perform contracted services such as an Online Retail Platform build, a Marketplace Integration or the tuning of Product Feed Systems.
- To keep records of the work we have done for a client so the work can be supported later.
- To communicate about our own services and seasonal offers, but only where we have a lawful basis and only in a way the recipient can easily stop.
- To detect, prevent and respond to fraud, abuse or security problems affecting our systems or the systems we manage.
- To meet legal and accounting duties such as tax records and the records required of a registered company in the United Kingdom.
- To improve this website by understanding which pages are read and which are quietly skipped.
- To send administrative notices, including changes to this policy or to our Terms of Service.
In every case we ask whether the data is needed at all, and we prefer to hold the smallest amount that does the job. That habit serves both our business and your privacy.
6. The Legal Basis for Processing
In many parts of the world, and in particular under the law of the United Kingdom and the European Union, a company must point to a lawful basis for processing personal information. We rely on the following bases depending on the situation.
Performance of a Contract
Where we are providing a service to you, processing your details is necessary to fulfil that agreement. Without your name, contact details and billing information we could not carry out the work you have asked us to do.
Legitimate Interests
We rely on legitimate interests for everyday business matters such as keeping our website secure, replying to enquiries and managing our own accounts. Where this basis is used, we balance your interests and rights against our own and we never process more than is needed.
Consent
Where we send marketing that is not essential to an existing service, we ask for consent first and we make it simple to withdraw that consent at any time. A marketing message will always carry a clear way to opt out.
Legal Obligation
Certain records must be kept because the law demands them, for example records needed for taxation in the United Kingdom. Where a legal duty applies, we keep and process only what the law requires.
8. Information on Our Clients Websites
Because our industry is Computer Systems Design and Related Services, much of our daily work touches websites and systems that we do not own but that we build or maintain for clients. In that role we act at the direction of the client.
If you visit a website that we have built for a merchant, and that website collects your information, then the privacy policy of that merchant governs what happens to your details. QYVENZO COMMERCE LTD may act as a processor of that information on behalf of the merchant, but the merchant remains the organisation that sets the rules.
If you have a privacy question about a client system, you should first read that client policy and contact that client directly. Where a client asks us to help answer your question, we will do so in full cooperation.
10. How Long We Keep Information
We keep personal information only as long as it is needed for the purpose for which it was collected, plus any period we must keep the record to meet the law. When the need and the duty have both passed, the information is deleted or made anonymous.
Enquiry Records
A general enquiry that does not lead to work is kept only as long as is needed to answer it and to close the matter, normally a short and sensible period.
Client and Contract Records
Records connected to an agreed service are kept for the life of the service plus a sensible period afterwards so that support, invoicing and any dispute can be handled fairly. Legal and tax rules in the United Kingdom may require parts of these records to be kept for a set number of years, and where that applies we follow the rule.
Technical Logs
Automatic technical records are kept for a limited time, usually only long enough to secure the site and to see simple patterns of use, before being deleted or summarised.
When a retention period ends, deletion is carried out in a way that cannot be undone, so the information cannot be accidentally brought back to life.
11. Security of Personal Information
We apply security that matches the sensitivity of the information we hold. No system is perfectly safe against every threat, but we work to keep the risk low and to respond quickly when something is wrong.
- Passwords are stored in a scrambled form and never in plain writing.
- Connections to our systems and to the systems we manage are protected where the technology allows.
- Access to personal information is limited to the people who need it for their work.
- Staff are trained to recognise risky activity such as trick emails aimed at stealing details.
- Systems are updated and watched for unusual behaviour.
- Backups are made for client work so data is not lost by accident.
If a security problem does spread personal information, we will investigate promptly and, where the law or good sense demands, we will tell the people affected and the relevant authority about what happened and what we have done about it.
12. International Transfers
QYVENZO COMMERCE LTD is registered at 182-184 High Street North, East Ham, LONDON - E6 2JA, United Kingdom (GB). Some of the software tools we use may be operated from countries outside the United Kingdom, including the United States and parts of Europe.
When personal information is sent to a country whose privacy protection is not regarded as equivalent to that of the United Kingdom, we put safeguards in place. These safeguards commonly include contracts that bind the receiving company to the same duties we owe you, and they may include the standard model clauses accepted by the authorities for such transfers.
By sending us your information, you understand that it may be stored and handled in another country, always under the protective controls described in this policy.
13. Your Rights
The law gives people who deal with us a set of clear rights over their personal information. The list below sets out what you can ask us to do, and we will honour these requests without charge on most occasions and without delay.
- The right to access a copy of the personal information we hold about you.
- The right to ask that inaccurate information be corrected.
- The right to ask that information be deleted where the reason for holding it has gone.
- The right to ask that we restrict how we use the information while a question is being settled.
- The right to receive the information you gave us in a portable form, where the technical conditions apply.
- The right to object to processing based on legitimate interests or on direct marketing.
- The right not to be subject to a decision taken solely by a machine that produces serious effects on you, except where the rules allow it.
- The right to withdraw consent at any time where we rely on consent.
To exercise any of these rights, contact us by email at reach@qyvenzo.hair or by telephone at +14066292741. We will verify that the request is genuine before we act, and we will complete it within the time the law allows, normally one month. If you are not satisfied with our answer, you may complain to the Information Commissioner, the privacy regulator for the United Kingdom.
14. Privacy for Children
Our services are designed for adults who run or buy from online shops, and this website is not aimed at children. We do not knowingly collect personal information from children below the age of sixteen without the consent of a parent or guardian.
If you believe that a child has given us personal information without that consent, please tell us at reach@qyvenzo.hair and we will delete the information without delay and take sensible steps to stop it happening again.
15. Links to Third Party Services
This website may carry links to the marketplaces, payment providers and tools we work with, and the systems we build naturally send customers to such providers as well. Once you leave our pages, the privacy rules of that other service apply, not ours.
We choose partners whose conduct matches our own standards where we can, but we cannot answer for the privacy practices of a service we do not run. We encourage you to read the privacy policy of any outside service before you give it your information.
16. Automated Decision Making
We do not use automated decision making, in the hands of a machine alone, to make choices that bring about legal or similarly significant effects on a person. Where we build Marketing Automation for a client, the automation sends messages at times and to audiences that the client has set, and a human always remains able to review and change the settings.
Sales Analytics help merchants see patterns in their orders, but the final judgement about stock and pricing remains a human choice made by the merchant. In short, machines help us serve people well, yet people stay in charge of the decisions that matter.
17. Changes to This Policy
The world of online commerce changes quickly, and this policy will be updated from time to time to keep pace with the law, with our tools and with the needs of our trade. When an update is more than a trivial wording change, we will note the date of the change at the top of this page and, where we have a suitable way to reach you, we may let you know.
The version before you now is the one that applies at the time you read it. We suggest that you look at this page again on occasion, especially before you send fresh personal information, so that you are always working from the latest statement of our duties.
18. Contacting Us About Privacy
Questions, complaints and requests about privacy are always welcome and are treated without fault or fuss. The quickest route is to write to us at reach@qyvenzo.hair or to telephone +14066292741, and a member of the QYVENZO COMMERCE LTD team will take up your matter on the next working day.
You may also write to our registered address: QYVENZO COMMERCE LTD, 182-184 High Street North, East Ham, LONDON - E6 2JA, United Kingdom (GB). If you are writing about a privacy matter, please mark the letter clearly so that it reaches the person who looks after these enquiries.
This Privacy Policy is issued by QYVENZO COMMERCE LTD and is effective from the date shown at the head of this document. Thank you for reading it, and for trusting us enough to consider working together.
This document is a statement of the privacy practices of QYVENZO COMMERCE LTD. It does not form part of a contract except where the Terms of Service say otherwise.